What size should I order?
Our Signature Long Set is true to size with a relaxed, comfortable cut. We recommend choosing your usual size, however size up if you'd like an oversized fit.
Sizes run XS to 3XL (AU/UK 6/8 through 18/20). See our full Size Guide for details, including US sizing.
What is the Signature Long Set made from?
Our pieces are crafted from premium TENCEL™ Modal, a botanic fibre made by an Austrian company Lenzing. It's derived from the pulp of sustainably sourced beech wood, which is dissolved and spun into fine fibres using a resource-efficient process with high chemical recovery rates — a more responsible alternative to conventional modal production.
We chose it for a few reasons: it's exceptionally soft and gentle against the skin, breathable and moisture-wicking so it helps regulate your body temperature through the night, lightweight with a beautiful drape, and it keeps its softness wash after wash. Being derived from wood pulp, it's also biodegradable.
Our fabrics are certified by the Lenzing Group. If you'd like to see this certification, please email info@lunafaye.com.au.
You can read more about TENCEL™ Modal directly from the makers at tencel.com.
How do I care for my Luna Faye® pieces?
Please refer to your care label. TENCEL™ Modal is a delicate fabric that needs a little extra care: wash on a cold, gentle cycle with mild detergent, line dry in the shade where possible, and avoid bleach or harsh chemicals.
TENCEL™ Modal can crinkle after washing, especially if scrunched up in the laundry basket — a quick steam will fix this right up.
How much does shipping cost?
We offer free standard shipping for orders under $200 and free express shipping for orders above that.
How long will my order take to arrive?
We process and hand your order to Australia Post within 2 business days of purchase. From there, delivery typically takes:
- SA: 2–4 business days
- VIC, NSW, QLD, WA, TAS: 3–6 business days
Orders placed on a Friday are packed over the weekend and handed to Australia Post the following business day.
For international orders, delivery timeframes vary by destination — please refer to the Australia Post website for further details.
Do you ship internationally?
We ship to most countries worldwide. Availability depends on Australia Post, so please enter your address at checkout to confirm whether we're able to ship to you.
Please note we're not liable for any customs duties or import taxes charged on international orders. If a parcel is returned to us due to unpaid customs fees, we'll refund your order to your original payment method, excluding the original shipping cost.
What if my parcel is lost or damaged by Australia Post?
Luna Faye® isn't liable for parcels lost or damaged in transit by Australia Post. Please contact Australia Post directly regarding any delivery issues.
What's your return and exchange policy?
We offer exchanges for change of mind within 30 days, and a full refund or replacement for faulty or incorrect items. See our full Return Policy for details.
How do I start a return, exchange, or report a faulty item?
Please contact us with your order number. We'll take it from there.
Please note: a photo is required for faulty items, however our contact form doesn't allow image uploads. Once we receive your enquiry, we'll reach out and ask you to reply directly to that email with a photo attached, so we can investigate and process your return.
