Change of mind

We want you to love every Luna Faye® piece. If something isn't quite right, or you simply change your mind, we're happy to offer a full refund or an exchange within 30 days of delivery.

Please note:

• To qualify, garments must be returned in their original condition: unworn, unwashed, free of odour or stains, with swing tags still attached and the internal tissue paper included. Without these, we're unable to process your return.
• Luna Faye® does not cover the cost of return shipping.
• Original shipping costs aren't refundable.
• Refunds and exchanges are processed once we've received and checked the item. Refunds are issued to your original payment method.
• If the item you'd like to exchange for is out of stock, we'll offer you a full refund or store credit instead.

Faulty or incorrect items

Every Luna Faye® piece goes through quality control to make sure it meets the standard we're proud to put our name on. But every so often, a fault can slip through, and if that happens to you, we completely understand how frustrating that is. It's in our best interest to make it right.

If your item is faulty: please contact us with a photo of the fault, and we'll issue you a full refund to your original payment method.

If the item isn't what you ordered: please contact us. We're truly sorry this has happened. We'll either issue a full refund to your original payment method, or send you the correct item as soon as possible if it's still in stock.

How to start a return or exchange

Please contact us with your order number, and we'll get back to you as soon as possible.

Your Consumer Guarantees

Nothing in this policy limits your rights under the Australian Consumer Law. If a product is faulty, not as described, or doesn't do what it's supposed to do, you're entitled to a repair, replacement, or refund, and this isn't restricted by the 30-day window above.