Refunds

Every Luna Faye® piece goes through quality control to make sure it meets the standard we're proud to put our name on. But every so often, a fault can slip through, and if that happens to you, we completely understand how frustrating that is. It's in our best interest to make it right.

We don't offer refunds for change of mind.

If your item is faulty: please contact us with a photo of the fault, and we'll issue you a full refund to your original payment method.

If the item isn't what you ordered: please contact us — we're truly sorry this has happened. We'll either issue a full refund to your original payment method, or send you the correct item as soon as possible if it's still in stock.

Exchanges

We know bodies come in all shapes and sizes, and getting it right isn't always easy. Mistakes happen — perhaps you ordered the wrong size or colour, or simply changed your mind. Either way, we want you to be completely satisfied with your purchase, so we're happy to offer an exchange for change of mind within 30 days of delivery.

If the item you'd like to exchange for is out of stock, we'll offer you a store credit for your next purchase instead.

Please note:

• Luna Faye® does not cover the cost of return shipping.
• Exchanges can only be processed once we've received the original item back.
• To qualify, garments must be returned in their original condition — unworn, unwashed, free of odour or stains, with swing tags still attached and the internal tissue paper included. Without these, we're unable to process the exchange.

To start an exchange, please contact us with your order number, and we'll get back to you as soon as possible.

Your Consumer Guarantees

Nothing in this policy limits your rights under the Australian Consumer Law. If a product is faulty, not as described, or doesn't do what it's supposed to do, you're entitled to a repair, replacement, or refund — and this isn't restricted by the 30-day window above.