Last updated: August 2026

Luna Faye® ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What We Collect

We collect personal information you provide directly to us, including:

• Name, email address, phone number, and shipping/billing address when you place an order
• Payment information, processed securely through our payment provider (we do not store your full card details)
• Your email address when you sign up to our mailing list
• Any information you provide when contacting us, including through our Contact Us form or Wishing Well

We may also automatically collect limited technical information (such as browsing behaviour on our site) through standard ecommerce tools to help us understand how our site is used.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including shipping and returns
• Communicate with you about your order
• Send you marketing communications, but only if you've opted in — you can unsubscribe at any time
• Improve our website and products
• Comply with our legal obligations

Who We Share Your Information With

We share your information with trusted third parties who help us run our business, including:

• Shopify, our ecommerce platform provider, which processes and stores order and payment data on our behalf
• Australia Post, for order shipping and delivery
• Our email marketing provider, if you've subscribed to our mailing list

We do not sell your personal information to third parties.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. When information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

Cookies

Our website uses cookies to support core functionality such as your shopping cart and checkout. Some cookies may also be used for analytics to help us understand how visitors use our site.

Your Rights

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and to request corrections if it's inaccurate. If you'd like to do either, or have any concerns about how we handle your information, please contact us at info@lunafaye.com.au.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Data Breaches

In the unlikely event of a data breach that is likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us or email info@lunafaye.com.au.